S.M.A.R.T. VoIP: Strategic Market Acquisition & Retention Techniques

Your Business VoIP Authority

As the leading provider of wholesale hosted VoIP solutions, and a provider who has learned quite a bit about over the years about delivering VoIP services, New Global Telecom has created the S.M.A.R.T. VoIP informational series. S.M.A.R.T. VoIP, which stands for Strategic Market, Acquisition & Retention Techniques, is focused on helping Service Providers gain Small- and Mid-Size Business (SMB) market share and maximize customer retention.

"S.M.A.R.T. VoIP is about identifying important business considerations, applying market intelligence and insights and then providing meaningful recommendations. This sort of objective information is really critical as we straddle the chasm between early adoption of VoIP and mass market acceptance. And, I don’t believe it can be found anywhere else."

- Rich Grange
Founder, New Global Telecom

The three volume series provides practical, actionable information organized in a step-by step fashion around three specific topic areas - market assessment, acquisition of SMB end-users and customer retention.



Market Focus	Customer Acquisition	Customer Retention & Growth